FREQUENTLY ASKED QUESTIONS
Everything you need to know about our dry fruit processing, airtight jars, shipping timelines, and returns.
Are NATME dry fruits really 100% raw with zero chemicals?
Yes, absolutely. We partner directly with generational farmers across Kashmir, California, and Balochistan. Our walnuts, almonds, cashews, and raisins undergo zero chemical bleaching, no sulfur fumigation, and zero artificial polishing. You receive nature’s true harvest exactly as it grew on the tree.
How does the airtight jar packaging preserve freshness?
Every NATME jar features a hermetic induction seal beneath the screw lid. This locks in natural essential oils and prevents atmospheric humidity from reaching the nuts, ensuring crisp crunch and rich aroma for up to 9 months.
What are the delivery timelines across India?
Orders confirmed before 2:00 PM IST on business days are dispatched the same day via express courier partners (Blue Dart, Delhivery, DTDC). Metro delivery typically arrives in 2 to 3 business days; other regions take 3 to 5 business days.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for all serviceable pin codes across India with zero hidden handling fees.
What is your return or replacement policy?
If your order arrives damaged, defective, or with a broken seal, please notify our team within 48 hours of delivery at care@natmefoods.com with photos of the package. We will immediately ship a replacement or issue a 100% refund.
Do you cater to bulk and corporate festive gifting?
Yes! We curate exquisite bespoke gift boxes with laser-etched wooden boxes and custom ribbon branding. Reach out through our Contact page or call +91 98765 43210 for wholesale volume pricing.
Still have questions?
Our dedicated concierge desk is happy to help you select the ideal harvest.
Contact Concierge Team